At Your Service
YO AS KE A SW If my luggage gets lost, what are the recovery steps?
We strive to have baggage returned to you within 24 hours. Scanning technology is used to quickly identify the rightful owner. Delta also supports the per-passenger baggage-liability claim of $3,300 for domestic travel. We intend to ensure that your air travel experience will encompass the best customer service possible. We have outlined our responsibilities and how we will them in 12 key points known as our Customer Commitment, which can be found at delta.com/commitment. how it works:
// Check-in for nonstop domestic travel departing from Atlanta, Las Vegas, LaGuardia, Indianapolis, Memphis, Minneapolis-St. Paul, Salt Lake City, Cincinnati, Detroit, Orlando, Chicago/Midway, Houston, Boston, Milwaukee, Denver, Washington/Dulles and Orange County at mobile.delta.com. // Checking bags? Just go directly to any Delta baggage drop and drop your bags with an agent. // Head to security, where TSA will check your ID and assist you in scanning your electronic still need to follow the airport security guidelines. // Zip to the gate and present your electronic pass to the gate agent at the time of Try it out on your next departing from one of the airports listed above.
For Breezeway/Elite Member boarding, gate agents will verify your Breezeway/Elite status via your Web-enabled mobile device.
What happens if I miss my or my is canceled?
Here are a few things to know while in the airport, especially if missed your due to a delay, cancellation or other irregular operation.
// We are automatically rebooking you on the next available // Scan your boarding pass at any available Delta scanner to receive your rebooking information and meal or hotel vouchers (when applicable). // Delta scanners are located at our Need Help? Centers, as well as in gate areas at Atlanta, Cincinnati, New York (JFK) and Salt Lake City. // make every to reroute your checked baggage on the same as you. // Upon deplaning in our hub cities, please review the gate information screen for up-tothe-minute information. // If your is delayed and you are on-board a Wi-Fi-enabled aircraft, you can access delta.com free of charge to check arrival and departure gates as well as rebooking options prior to landing.
Is paperless check-in available in all airports?
We are working with the Transportation Security Administration (TSA) to make your Web-enabled mobile device a paperless boarding pass, giving you one more reason to never leave home without your BlackBerry, PDA or cell phone. Help us test the new process!
LTA A I I
easy to travel in style, just put it on your card. To learn more, go to delta.com/skyclubaccess. Like what you see? To purchase a membership, visit any Delta Sky Club or online at delta.com/skyclub.
Terms and Conditions is limited to Gold and Platinum Delta SkyMiles Credit Cardmembers and may be used only in conjunction with same-day ticketed air travel on any airline. Payment must be made with a Gold or Platinum Delta SkyMiles credit card. Cardmember must be at least 21 years of age to access Clubs with a self-service bar, unless accompanied by a parent or legal guardian who is also accessing the Club with a $25 Delta Sky Club Access pass or who is a Club member. Up to two guests are permitted upon payment of $25 per guest. Partner lounges are not included. Amenities may vary among airport club locations. and rules subject to change. Additional restrictions may apply. All Delta Sky Club rules apply. To review the rules, please visit delta.com/skyclub. Please drink responsibly. Delta Air Lines, Inc.
xperience the comfort and convenience of Delta Sky for just $25 per visit. Introducing Delta Sky Club Access for Gold and Platinum Delta Credit Cardmembers from American Express. Next time you travel, stop by any of our 50 Delta Sky Club locations worldwide and enjoy: // Complimentary beverages and snacks // Complimentary Wi-Fi service for all members and guests // Your favorite magazines and newspapers // Personalized assistance // Convenient private restrooms and more To purchase a membership, visit any Delta Sky Club or online at delta.com/skyclub.
Tokyo Narita Delta Sky Club
BEST AIRPORT LOUNGE WINNERS
deltaskymag.com June 2010